You'll need to check the Ember Mug charging coaster first. If you have followed these four steps correctly and your mug still isn't charging, then you can move on to our simple problem shooting guide. Make Sure Charging Coaster Is Connected To Power and Plugged In Properlyīefore you try any of the other solutions to fix an Ember Mug that isn’t charging, it’s important to ensure that you’ve followed the basic steps on how to charge your Ember Mug. If you think you've done everything right then check out our troubleshooting guide below to identify any problems you might be having. Make sure you've followed the steps on how to charge an Ember Mug and make sure you haven't missed anything. If you do not see this lightning bolt then your mug isn't charging. ![]() If you see a grey lightning bolt next to the battery level this means it is charging. Open the app and click on the settings cog at the top right.
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